Shipping/Policies

Shipping

  • We expect most orders to ship from our warehouse within 1-3 business days, however, some orders may take longer. Rest assured, we're working hard to deliver your order, while caring for the health and safety of our team members.You'll automaticaly receive a tracking link once your order ships. Thanks for your understanding.

    • Shipping Methods

  • USPS Uninsured Shipping
  • USPS Insured Shipping
  • UPS Ground

    • Parcels containing tobacco that leave our warehouse will be shipped AGE SENSITIVE ADULT SIGNATURE REQUIRED and marked “AGE SENSITIVE RECIPIENT MUST BE 21" depending on your states shipping rules.

Return Policy

All merchandise shipped from our warehouse leaves here in excellent condition. If you are not 100% satisfied with an item, you must notify us within 3 days of receiving the merchandise to obtain a return authorization by calling 1-888-802-8226. We are not responsible for merchandise returned without authorization. All authorized returns must be received within ten (10) business days after authorization. Shipping costs will be deducted from the refunded amount.

All orders that are cancelled by the consumer after processing occurs may be subject to a 4% processing fee. Should a product be unavailable after placing your order and SJ Cigars cancels the order, the fee will be waived.

Please mail all returns to SJ Cigars, 231 Rockhill Road, Bala Cynwyd, PA 19004.

When the original order included a free item, a return can not be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.

We do not accept items returned outside their original box and will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.

Although we make every effort to keep sufficient stock of products on our site, we do sell out of certain products. If we are out of stock on an item that you've ordered we will notify you by e-mail with the expected ship date (typically 7 business days from your time of order). At that point, you will have the opportunity to cancel your order or have us order it for you.

State Specific Regulation

  • We do not ship to Arizona, South Dakota or Utah.

  • California (We will confirm your order with a telephone call after 5 p.m. the day prior to shipment and require Adult signature aged 21 to receive delivery,

  • Connecticut (NO small cigars shipped),

  • Delaware (Customer must provide date of birth to be 21 years of age or older and require Adult signature aged 21 to receive delivery,

  • Maine (No cigars with homogenized wrappers or small cigars shipped),

  • Maryland (No cigars with homogenized wrappers or small cigars shipped),

  • Montana (No filtered cigars shipped),

  • Pennsylvania (NO small cigars shipped),

  • Vermont (NO small cigars shipped), and

  • Washington (NO small cigars shipped).

  • Massachusetts (NO Flavored cigars shipped),

    • Customer Service Hours

    8:45 am – 4:45 pm Monday-Thursday EST

    8:45 am – 4:00 pm Friday EST

    Sat-Sun CLOSED

    1-888-802-8226

    Additional Notes

    • SJ Cigars is an operating business in the state of PA and complies to all tobacco rules and regulations in the state of PA. A customer who purchases tobacco from this site is fully responsible to comply with their own state regulations where they reside. When purchasing tobacco products from another state you are fully responsible to those state laws.

      Age Verification

      You must provide your birthdate in compliance with Federal regualtion to be age 21 or older in the checkout process. If we do not receive this information, it will delay your order. We reserve the right to ask for I.D. if necessary. You must be 21 to purchase tobacco products. In some instances, we may card. This means you will be asked to fax a legible copy of your identification clearly showing your age. Customers should be prepared to provide this to us. Parcels containing tobacco that leave our warehouse may be shipped Adult Signature Required.

      Sales Taxes

      Remittance of any taxes on orders shipped outside of Pennsylvania is the responsibility of the purchaser.

      Pennsylvania residents add 6% sales tax.

    • Sales Tax: 6% PA only.
    • All special offers expire as noted.
    • All prices subject to change without notice.
    • We reserve the right to limit quantities.
    • We do not market or sell our products to anyone under 21 years of age.
    • Not responsible for typographical errors.
    • Issuance of this online service is not a commitment to sell.
    • Methods of Payment are American Express, VISA, Mastercard, Discover, and PayPal