Shipping and Return Policy
We offer FREE shipping to all orders over $150.00 through Standard Shipping within the contiguous United States. Add $5.00 to insure your package.
- Standard Ground Uninsured Shipping - $8.00
- Standard Ground Insured Shipping - $13.00
- Standard Ground Shipping to Alaska and Hawaii - $15.00
- Express Shipping - $25.00
- Express Insured Shipping - $30.00
All merchandise shipped from our warehouse leaves here in perfect condition. If you are not 100% satisfied with an item, you must notify us within 3 days of receiving the merchandise to obtain a return authorization by calling 1-888-802-8226. We are not responsible for merchandise returned without authorization. Any package returned without authorization will be refused. All authorized returns must be received within ten (10) business days after authorization. Shipping costs will be deducted from the refunded amount.
Please mail all returns to SJ Cigars, 231 Rockhill Road, Bala Cynwyd, PA 19004.
When the original order included a free item, a return can not be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.
We do not accept items returned outside their original box and will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.
All Hookah sales are final.
Although we make every effort to keep sufficient stock of lighters on our site, we do sell out of certain products. If we are out of stock on an item that you've ordered we will notify you by e-mail with the expected ship date (typically 7 business days from your time of order). At that point, you will have the opportunity to cancel your order or have us order it for you.
Customer Service Hours
9:00 am – 5:00 pm Monday-Friday EST 1-888-802-8226
SJ Cigars is operating business in the state of PA and complies to all tobacco rules and regulations in the state of PA. A customer who purchases tobacco from this site is fully responsible to comply with their own state regulations where they reside. When purchasing tobacco products from another state you are fully responsible to those state laws. Please check your state regulation before importing tobacco product to your state.
- Sales Tax: 6% PA only.
- All special offers expire as noted.
- All prices subject to change without notice.
- We reserve the right to limit quantities.
- We do not market or sell our products to anyone under 18 years of age.
- Not responsible for typographical errors.
- Issuance of this online service is not a commitment to sell.
- Methods of Payment are American Express, VISA, and Mastercard